Automation with Make, Zapier & Klaviyo

1. Create a Ranqa webhook

1. Dashboard → Webhooks: add your HTTPS URL and pick events (review.created, review.flagged, invite.completed).
2. Copy the signing secret once — verify X-Ranqa-Signature = HMAC-SHA256 hex of the raw body.
3. Send a test review or complete an invite to confirm delivery.

X-Ranqa-Signature: <hmac-sha256-hex of raw body>
Content-Type: application/json

Events: review.created | review.flagged | invite.completed

Make.com

Use a Custom webhook module as the scenario trigger.

1. Create a Custom webhook in Make and copy the URL into Ranqa.
2. Map JSON fields (rating, organization, review id) into your CRM or Slack modules.
3. Optional: verify the signature with a Make HMAC filter before continuing.

Zapier

Catch Hook → your action apps.

1. Zapier → Webhooks by Zapier → Catch Hook. Paste the URL into Ranqa.
2. Test with a real review.created event, then map fields.
3. Add filters (e.g. rating ≤ 2) before alerting support.

Klaviyo

There is no native Klaviyo app yet — route via Make/Zapier or a small middleware that posts to Klaviyo’s Events API.

1. Catch the Ranqa webhook in Make/Zapier (or your own endpoint).
2. Create/update a profile by email and send a custom metric (e.g. Ranqa Review Created).
3. Trigger flows for ≤2★ reviews or invite.completed follow-ups.